Development & management of the
entire Tertiary Services section
We improve performance and efficiency of each functional area within your company – from catering up to central sterilisation.
Our main focus
„Hospital administration is too expensive!“
Such unspecific complaints are frequently raised to managers. Without doubt, particularly medical leadership staff has to be given confidence and trust that tough restrictions and rules imposed on them for the sake of securing competitiveness and economic success of the hospital are applied to all non-medical functions in the same manner.
Especially technical services, own repair workshop activities, ICT but as well catering and central sterilisation are frequently functions not easily accessible to and understandable for the hospital management, and hence such structures and old-fashioned workflows are preserved over long time.
To safeguard and successfully shape the future, each function of a healthcare provider‘s organisation has to be set up in an highly professional fashion.
Antegrad puts main emphasis on exactly those functions of healthcare providers, is highly experienced and possesses extensive know-how as to how by what means output dimensions are measured and efficiency levels achieved.
To which extent technical services have to be delivered by the hospital itself?
Which functions can/should be operated by own resources in a cost-effective manner – which ones should be covered by external services providers?
How tasks and cost of technical services can be made transparent and measurable?
How the section Technical Services has to be organized in an effective manner?
How a thoroughly defined ‚adequacy‘ of technical measures (in terms of scope and and cost) can be ensured?
Hospital management is usually not deeply involved in and knowledgeable of the Technical services section – business operations remain widely self-organized, i. e. fully dependent on the quality of staff and leadership within the section. The hospital manager is only aware of the total cost, selected project cost, staff cost and their composition, down times, partially cost of material and supplies as well as order volumes for maintenance/repair and replacement purchases.
Hospital technology is a very demanding field. Antegrad attains full transparency of this functional area. We ensure comparability to external service providers in the market. We assess the existing make-or-buy decision gate and derive a more efficient interface based on the specific status of the hospital, the knowledge level of staff and the present staff structrure.
We develop a sytem of traceable and right-sized inhouse order ticket management system and the setup of own services. Reason being, many complaints issued about technical services section’s performance are based on (over-)long response times after notification of a fault occured in the respective departments. We assist in the development of the technical services section, including taking over of operational management and assuming full responsibility.
Construction projects of hospitals in most of the cases are highly complex, very expensive and running over long time. In Germany, there is a high number of architects and technical planners who are focussing particularly on hospital. Hospitals usually maintain minor construction departments which are exposed to multiple challenges once the construction of a new (partial) building has been approved.
Our Antegrad team members are neither architects nor technical planners – rather , we are managers. Within the real estate function, we manage construction projects and assume full responsibility for their successful implementation, on behalf of the principal by protection of his interests. Antegrad’s professional approach is based on multiple experiences from construction projects executed and observations how other projects have developed over time: against the expressed wishes and exceeding defined budgets of the principal.
Any construction project requires a very consequent management and hands-on grip by all participants as well as strong guidance of internal and external stakehoders, in terms of time and cost. Antegrad commits achievement of goals and adherence to defined key criteria, i. e. deadlines and cost.
A high share of patients‘ complants is relatad to hospital food. Such focus is not really surprising since quality of food can be judged by any patient and the usual „classical“ catreing system (distribution on trays, cook & chill concept) offers plenty of grounds to criticism. A careful look on the plate proves that what is being served to patients is not convincing indeed.
Thed good news is: There are alternative, advanced concepts – working well in several hospitals.
Antegrad has developed tailormade concepts in numerous projects and implemented in the client’s facilities. We apply the following structural approach:
• Analysis of the existing system including identification of total cost (e.g. kitchen and kitchen logisticsstiocs, entzre process of catering)
• Examination of conditions how to achieve improvements of processes and system
• Project planning and calculation of chosen approach agreed with the client
• Comparison of potential alternative options in terms of scope, organisation and financial impact
• Project planning and calculation of project cost (supply, construction, staff)
• Elaboration of scenarios for presentation and decision making to boards
• Implementation planning
• Project management and assuming responsibilty for implementation
We are glad to make youself familiar to such state-of-the art concepts and provide ultimate support to implement them within your organisation.
Cleaning services are a widely underestimated, however very important funcrtion within the hospital not only as patients are able to assess and evaluate cleaning process and cleanliness achieved – as part of the hospital hygiene, securing high quality on a daily basis is inevitable and crucial.
Following sub-functions are summarized under hospital cleaning function:
• Cleaning in OR and medical functional areas
• Disinfection service
• Cleaning of areas (floors and walls)
• Cleaning of patient rooms including furniture
• Cleaning of beds and bed preparation
• Cleaning of outside areas and facilities
Concepts, goals, measurability as well as quality control are some of the terms truly relevant to the hospital management. Antegrad supports you in establishing the connection between daily operations and setup of management and supervision tasks by the hospital leadership. We assess existing concepts as well as working organisation on the ground, quality and reliability and develop ideas and measures to achieve improvements of quality and efficiency. Antegrad performs comparisons of systems as well as analyses and optimises the substance of contracts with service providers.
A well managed hospital logistics is a precondition for effective operations.
Due to the strong influence by logistics service providers, many hospitals focus on projects and contracts of logistics from/to the hospital only. All respective considerations as well as expensive concepts and partnerhips reach only to the delivery ramp of the hospital – that’s exactly where our approach starts. Hospital inhouse logistics – or better: Hospital inhouse supply chain is a field of activity Antegrad dedicates high attention to.
In a nutshell: We identify and implement huge potentials by optimising hospital supply chains.
Do you have questions or want to obtain further information?
Please get in touch with us.
Your contact partner: Gerhard Becker